At Alexa Shop, customer satisfaction is our priority. We understand that sometimes a product may not meet your expectations. That’s why we’ve made our return and refund process simple and transparent.

Returns

If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order. To be eligible, the item must be unused, in its original packaging, and in the same condition that you received it.

How to Request a Return

To initiate a return, please contact our support team at support@alexashop.site with your order number and reason for return. Once approved, we will provide you with return instructions and a shipping address.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or a defective product). We recommend using a trackable shipping method, as we are not responsible for items lost during return transit.

Refunds

Once your returned item is received and inspected, we will notify you via email. If approved, your refund will be processed back to your original payment method within 5–10 business days.

Late or Missing Refunds

If you haven’t received a refund after the stated period, please first check your bank or credit card account. Then contact your payment provider. If you’ve done this and still haven’t received your refund, contact us at support@alexashop.site for assistance.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery with photos and a detailed description. We’ll review your claim and, if approved, send a replacement or issue a full refund at no additional cost.

Non-Returnable Items

Some items may be non-returnable due to hygiene, customization, or clearance status. These exceptions will be clearly mentioned on the product page.

Order Cancellations

You may cancel your order within 24 hours of placing it by contacting our support team. After this period, the order may already be in processing and cannot be canceled.

Exchanges

We currently do not offer exchanges. If you need a different item, please return the original and place a new order.

Contact Us

If you have any questions about your return or refund, please reach out to us:

Address: 624 Young St, Nokomis, IL 62075, USA
Phone: +1 730 258 9107
Email: support@alexashop.site