At Alexa Shop, we aim to deliver your order quickly, safely, and efficiently. We partner with trusted carriers to ensure a smooth delivery experience from our store to your doorstep.

Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your confirmation email. You will receive another notification once your order has been shipped.

Shipping Methods & Delivery Time

We offer standard shipping across the United States. Estimated delivery time typically ranges from 5 to 10 business days, depending on your location and the item’s availability.

Please note that delivery times may vary during high-demand seasons or due to unforeseen delays caused by weather, carrier issues, or other factors beyond our control.

Shipping Rates

We offer free standard shipping on all orders within the continental United States. Expedited shipping may be available at an additional cost, which will be calculated and displayed at checkout if applicable.

Order Tracking

Once your order ships, we will send you a confirmation email with a tracking number and link. You can use this to monitor the progress of your shipment online at any time.

Incorrect or Incomplete Address

Please ensure that your shipping address is accurate and complete. We are not responsible for orders delayed or lost due to incorrect or incomplete address information provided at checkout.

Shipping Restrictions

Currently, we only ship within the United States. We do not ship to P.O. Boxes, APO/FPO addresses, or international destinations at this time.

Damaged Packages

If your package arrives damaged, please contact us immediately with photos and a description of the issue. We will work with the carrier and offer a replacement or refund as needed.

Lost or Missing Packages

If your order shows as delivered but you have not received it, please first check around your property and with neighbors. If it still cannot be located, contact us within 3 days of the delivery date so we can investigate further.

Contact Us

For any shipping-related inquiries, feel free to reach out:

Address: 624 Young St, Nokomis, IL 62075, USA
Phone: +1 730 258 9107
Email: support@alexashop.site